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Frequently Asked Questions

Why does the unit keep tripping the Thermal Cut out (TCO)?

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The fuses keep blowing?

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Can I buy a joining kit for any horizontally mounted unit?

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The motors are running hot, what's wrong?

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There is no heat in the elements?

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Can I down rate the LPHW unit?

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Is it possible to down rate a unit from three phase to single phase?

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How many units can I master and slave?

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Can I have a water coil calculation?

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Where is the TCO in the designer unit?

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The fan is running but there is no heat coming out of the unit?

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There is a burning smell when the unit is turned on at the start of the heating season or after the unit has not been used for a while?

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Only one side of the unit seems to be working?

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What is the thermal cut out (TCO)?

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How can I recognise the single phase and three phase units?

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I have bought a 3 phase unit and want a single phase (and vice versa) - how do I convert it?

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Can I master and slave units?

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The C Range elements are different to those fitted in an existing unit

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Can I have the LPHW unit with coil reversal?

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Do I need to change any DIP switches on the PCB during installation?

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How do I install a 3 way valve?

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Can LPHW run without the 3 way valve?

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